We want you to be satisfied with your purchase.
Our return and refund process is subject to the conditions below.
1. Return Window
Eligible products may be returned within [7 days] of delivery.
The exact return eligibility may vary by product/category and will be mentioned on the relevant product page where applicable.
2. Eligible Returns
A product may qualify for return where:
- The wrong product was delivered.
- The product is damaged/defective.
- The product does not match the order description in a material respect.
- The product meets the applicable return conditions.
3. Product Condition
Returned products must generally be:
- Unused
- Unwashed
- Undamaged
- In original condition
- In original packaging
- Accompanied by accessories, tags and documentation where applicable
- Accompanied by proof of purchase/order details
4. Non-Returnable Products
Unless otherwise required by applicable law, certain products may not be eligible for return, including products that are:
- Personal-use products
- Hygiene-sensitive products
- Customised/personalised products
- Used or damaged by the customer
- Missing original packaging/tags
- Clearly marked as non-returnable on the product page
5. Return Request
Customers must contact us through:
Email: cdmi.chirag@gmail.com
Phone/WhatsApp: +91 9737439827
Please provide:
- Order number
- Product name
- Reason for return
- Photographs/videos where relevant
6. Return Verification
We may inspect the returned product before approving a return/refund.
If the product does not satisfy the return conditions, the return request may be rejected to the extent permitted by law.
7. Refund
Once an eligible return is approved, the applicable refund will be initiated.
Refunds may be processed to:
- Original payment method; or
- Another permitted method communicated by us.
8. Refund Processing Time
After approval, refunds may take [5–10 business days], depending on the payment method and financial institution.
9. Wrong or Damaged Product
If you receive a wrong or damaged product, please notify us as soon as possible and provide photographs/videos.
We may offer:
- Replacement
- Exchange
- Refund
depending on product availability and circumstances.
10. Return Shipping Charges
For eligible wrong/defective/damaged products, we may bear applicable return shipping costs.
For customer-preference returns, return shipping charges may apply.
11. Refund Exclusions
Shipping charges or other non-refundable charges may not be refunded where legally permissible and where clearly disclosed.
12. Sale Products
Products purchased during special sales or promotional offers may have different return conditions, which will be displayed where applicable.