Customers may request cancellation of an order by contacting Apex Tech Solutions as soon as possible.
1. Cancellation Before Dispatch
Orders may generally be cancelled before they are dispatched.
If payment has already been received, the eligible refund will be processed according to our Refund Policy.
2. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not be possible.
In such cases, the customer may need to follow the applicable return/refusal process.
3. Cancellation After Delivery
Orders cannot normally be treated as cancellations after delivery. Customers must follow our Return & Refund Policy if the product qualifies for return.
4. Cancellation by Apex Tech Solutions
We may cancel an order because of:
- Product unavailability
- Pricing/technical errors
- Fraud concerns
- Payment problems
- Incorrect product information
- Delivery restrictions
- Other legitimate business or legal reasons
If payment has already been received, an applicable refund will be initiated.
5. How to Request Cancellation
Please contact:
Email: [EMAIL]
Phone/WhatsApp: [NUMBER]
Please include:
- Order number
- Customer name
- Registered mobile number
- Reason for cancellation