This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information.

1. Information We Collect

We may collect the following information when you use our website or place an order:

Personal Information

  • Full name
  • Email address
  • Mobile/telephone number
  • Billing address
  • Shipping/delivery address
  • PIN/ZIP code
  • State and city
  • Account login information
  • Order history

Transaction Information

  • Order details
  • Product information
  • Payment status
  • Transaction reference/details supplied by payment providers

We generally do not store complete credit/debit card numbers, CVV numbers, UPI PINs, passwords, or other highly sensitive payment credentials on our website. Such information may be processed directly by our authorised payment gateway.

2. Information Collected Automatically

When you visit our website, certain technical information may automatically be collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring/exit pages
  • Approximate usage information
  • Cookies and similar technologies

3. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm payments
  • Provide customer support
  • Manage your account
  • Process returns, exchanges and refunds
  • Send order-related communications
  • Respond to enquiries
  • Prevent fraud and misuse
  • Improve our website and services
  • Analyse website usage
  • Maintain website security
  • Comply with applicable laws and legal obligations
  • Send promotional communications where permitted and where you have provided appropriate consent

4. Payment Information

Payments may be processed through third-party payment service providers.

We do not intend to store complete card information or banking credentials on our servers unless specifically required and lawfully permitted.

Payment processing is subject to the privacy policies and terms of the relevant payment service provider.

5. Sharing of Information

We may share necessary information with trusted service providers such as:

  • Payment gateways
  • Courier and logistics companies
  • Website hosting providers
  • IT/service providers
  • Analytics providers
  • Customer-support providers
  • Marketing/communication service providers
  • Fraud-prevention providers
  • Professional advisers
  • Government or law-enforcement authorities where legally required

We only share information where reasonably necessary for providing services, fulfilling orders, protecting our business, or complying with applicable law.

6. Cookies

We may use cookies and similar technologies to:

  • Keep you logged in
  • Remember shopping-cart information
  • Improve website functionality
  • Understand website traffic
  • Measure advertising performance
  • Personalise website experiences where applicable

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Please also refer to our Cookie Policy.

7. Marketing Communications

If you provide appropriate consent, we may send promotional communications about:

  • New products
  • Discounts
  • Offers
  • Sales
  • New collections
  • Other relevant updates

You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

8. Data Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for:

  • Providing our services
  • Completing transactions
  • Handling returns/refunds
  • Maintaining business records
  • Resolving disputes
  • Preventing fraud
  • Meeting legal, tax and accounting obligations

When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable law.

10. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

  • Request information about processing of your personal data
  • Request correction of inaccurate information
  • Request deletion where applicable
  • Withdraw consent where consent is the basis of processing
  • Raise a privacy-related grievance

The DPDP Act provides data principals with rights concerning access to information about processing and withdrawal of consent, subject to the Act and applicable rules.

To exercise an applicable privacy right, contact us using the details below.

11. Children’s Privacy

Our website is not intentionally designed to collect personal information from children without the permissions or safeguards required under applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us.

12. Third-Party Websites

Our website may contain links to third-party websites, payment providers, social-media platforms or other services.

We are not responsible for the privacy practices of third-party websites.

You should review their respective privacy policies before providing information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any updated version will be published on this page with a revised “Last Updated” date.